About Our Company
1. What is GUILINCHINA.NET and what's its mission?
GUILINCHINA.NET is one of the online service platforms of CITS Guilin. It focuses on travel services to those wishing to visit Guilin and its surroundings. CITS Guilin provides professional, person-to-person, customized travel services to any individual, family or organization. Our China experts are trying hard to offer Reliability, Flexibility and Unbeatable Prices.
2. What is CITS Guilin?
Established in 1959, CITS Guilin has long established relationships with a vast array of suppliers in all over China and can therefore offer any programs that you need to have organized will be done with the utmost professionalism and integrity.
3. How do I know it's not a Virtual company but a legitimate licensed tour company?
Please check CNTA(China National Tourist Administration)'s record of our legitimate status:
4. Can I get any authoritative proof to know that you are not a virtual company but a legitimate company?
Yes, of course you can.
1) You can visit the web site of CHINA NATIONAL TOURIST ADMINISTRATION (English version:
2) You can find us by making a search at: http://en.cnta.gov.cn/TravelInChina/Forms/TravelInChina/TravelAgencies.aspx?Area=GuangSi
Please note we are located in GuangxiProvince; just choose Guangxi in the drop-down menu, then Search?. Our company will show in the first cell of the result table. The name is CHINA INT'L TRAVEL SERVICE GUILIN, not CITS Guilin. CITS is the abbreviation. The company data will be available when you click on the name.
5. What is the quality guarantee for a guest traveling with CITS Guilin?
The governing body for the travel industry in China is The China Tourist Administration (CTA). It is a requirement of this body that we place RMB 1,600,000 (US$200,000) on deposit with this the CTA. This fund can be used by the CTA to settle any dispute between CITS and our customers in the event that such disputes cannot be settled between the parties.
Please click here to read the information sheet for the CTA.
6. We are members of PACIFIC ASIA TRAVEL ASSOCIATION
Our membership no is SO-026697 - (ID#26697)
Click here to see our company information from OfficialPata web site.
On Pata web site, click "Members and Industy" then click "Members directory", > than click "G" (because we registered our name as Guilin CITS"), > Browse down, we are listed on no. 50 at time year 2002, June 3rd. (this maybe changed by time due to more members will be listed)
7. What is the business registration number for CITS GUILIN?
L-GX-GL00003
8. What is our bank account?
Our bank information:
US$ Bank account
Company: GuilinChina International Travel Service
Bank of China, Guilin Branch
No.5 Shan Hu Road,
Guilin, P.R.China
Acct# 00070708091014
SWIFT NUMBER: BKCHCNBJ49C (Please use this if your bank requires ID or Beneficiary Bank, Routing / ABA Number)
Please contact us if you require bank details for our RMB account or HK$ account,
9. What Information do you need in order to refund me?
In order to make the refund to your credit card, we need you to confirm the following information:
1. Credit card type:
2. Credit card number: There is no need to give the credit number here if it is the same as the one that we have charged originally.
3. Issuing Bank.
4. The address of the bank.
5. Credit card holders name:
6. Billing address:
10. I have confirmed my order with you and agreed to pay the cost by submitting my credit card to you, but I noticed that my credit card has not been billed for the deposit as we have agreed. Is this the correct procedure?
After we have jointly completed your itinerary and your trip has been booked our billing department will submit your payment guarantee to the Bank of China in Guilin for payment. The local bank will then mail or fax this to the Bank of China in Hong Kong. The Bank of ChinaHong Kong will request payment form your bank or credit card company. The money will then be remitted in the opposite direction. This whole procedure will often take 2-3 weeks and therefore the charge may not reach your credit card for sometime. If you are concerned please contact your travel advisor.
11. What is your payment policy?
Please click here to know more about payment policy
12. What is your Cancellation Policy?
Please click here to know more about cancellation policy
