PROCEDURE OF MAKING AN ONLINE RESERVATION
To show you how easy it is to book your China trip with us through the Internet, please read the following steps. Keep in mind that your input (steps 2, 3, 5 and7) is essential in achieving a travel plan that best suits your wishes.
Step1: Assign a China Travel expert to work with you.
When we receive your booking request, we will assign one of our experienced travel experts to work with you. See also China Travel Experts. To provide faster service we will also give you a tracking code.
Step 2: Learn about our policies.
We assume that you carefully read our web pages with information about your rights and our policies: Terms and Conditions, Payment and Cancellation Policy. We also recommend that you read the FAQs (Frequently Asked Questions).
Step 3: Provide us with details of your travel plans.
We will send you a "Welcome" message with specific questions if the information that you provided in your booking request is not clear to us. Your answers will enable us to prepare a proposal offering you the best deals.
(Click here to see the information that is requested)
Step 4: Design an itinerary for you and prepare a quote.
With your answers to our questions we will design a plan for your tour including details of hotels, sightseeing trips and flight schedules. We may not, at this stage, be able to provide the domestic flight numbers in the itinerary but will indicate these by "late pm flight to Beijing" or "am flight".
Step 5: Amend the proposed itinerary.
Carefully check our proposal and feel free to amend the itinerary by changing cities, travel sites, hotels or flights. You may ask as many questions as you like when tailoring your tour.
Step 6: Revise itinerary and send a new quote.
We will answer all your questions. With your additional requests and amendments we will revise the original itinerary and send it to you with a new quotation. Steps 5 and 6 may be repeated until you are completely satisfied with the final tour plan.
?Step 7: Accept our proposal and send us the Payment Guarantee.
When you have finished "Perfecting your tour", received our final proposal and decide to accept our offer, there are only two things left to do:
- Send us an e-mail stating your acceptance of our offer.
- Complete the payment procedures.
The Payment guarantee is a deposit which equals half of the total cost of the tour. $50 ($100 for the booking of Yangtze River Cruise) will be applied as a non-refundable booking fee.
It is highly recommended that your tour reservation with Yangtze River Cruise be made 40 days prior to the actual traveling date while others can be made 30 days prior to the actual traveling date. A full payment by credit card is required at the time of your last-minute booking made within 15 to 1 day prior to the actual traveling date.
Step 8: Secure and confirm your booking.
Upon receiving your fax of "Payment Guarantee" or the transfer receipt, we will immediately start making the reservations through CITS Guilin. All of the flights, hotels and other items in the itinerary were available at the time we made the proposal. However, we are not able to guarantee their availability until we have secured the bookings after receiving your fax. The earlier that you send us the fax; the more likely we can adhere to the proposed itinerary. If we are not able to book part of the proposed trip, we will suggest alternative options and ask for your approval before securing the booking.
Step 9: Confirm your booking and charge your credit card.
The process of confirming your tour will take 1-10 days depending on how early we receive your fax and the uniqueness of your tour (It may take longer if the Yangtze River cruise is included). If required for your visa application we will e-mail or fax you a "Reservation Confirmation" on our company stationery.
Special note for "Payment by Fax": Only after confirming the bookings will we charge your credit card (Deposit or full payment).
Step 10: Send you a confirmation letter.
After the tour reservations are confirmed and payment is received we will send you a letter with the confirmation code and, when applicable, tour vouchers.